Cancellations & Refunds

Skin Society Membership Cancellations

Cancellation of a Skin Society membership will require 31 days’ notice.

Please forward your request in writing to joondalup@skintique.com.au and your contract will be terminated, effective 31 days after receiving your formal request.

Appointment Cancellations & Reschedules (case by case)

We strive to provide high-standard services. Short-notice cancellations and failing to attend without notice disrupts the flow of our clinical team. We have a high demand for our clinical appointments and our team spends time preparing for your appointment so it can be an exceptional experience. Cancellations and reschedules are to be made 48 hours before an appointment. If you provide less than 48 hours’ notice, the booking deposit will be forfeited.

Pre-paid Treatment or Complementary Treatment, including Membership Services (case by case)

Skintique reserves the right to not refund pre-paid treatments or allow them to be transferred to other individuals. If you provide less than 48 hours’ notice and your appointment is for a prepaid or complementary treatment (including membership services), your treatment will be forfeited.

Failure to Attend Appointment (case by case)

If you fail to attend without notice your deposit will be forfeited. If your appointment is for a prepaid or complementary treatment (including membership services), your treatment will be forfeited.

Refunds & Retail Product Return

Skintique does not offer refunds where there is a change of mind. Refunds will only be provided where required in accordance with Australian Consumer Law, in instances when either a product or service is faulty.

Retail Product Return

Subject to the Australian Consumer Law, damaged or faulty retail products can only be refunded if they are returned unused, within a reasonable time of purchase.

Medical Treatments

Our Medical Treatments are not an exact science. Every human body is different and may react differently. Our Cosmetic Nurses will make every reasonable effort to achieve the aesthetic outcome the patient requests. Whatever the outcome, the product and/or service has been provided, hence results are not guaranteed and refunds are not given.